Patty, Good Job!
Another way is easy too, after you have the reply open if you look down at the posts below the reply window, there should be an option to insert the quote. (I admit it took me a LONG time to notice that.)
Last ditch effort, in the body of the reply, add brackets [.quote] xxxxxx [./quote] paste the part you want to quote inside the brackets. (Take the . out though.)
(Thanks for helping her NCbb!!)