My only CBS contact is thru the game board help desk, but I know multiple attempts were made to correct this last time as well. Webmonkeys don't work weekends so it becomes pass the buck time.
I do know that ES was in Thailand, and that they chose not to film it...but don't know why. It was a beloved addition to our footage, and like ESM, will be greatly missed.
Keep trying! I am all in favor of great family combos and love when fans get to be racers...good luck!