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Author Topic: How To Cancel Real Pass (Live Feed) Subscription  (Read 2194 times)

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Offline HurricaneHowieWood

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How To Cancel Real Pass (Live Feed) Subscription
« on: September 04, 2006, 05:36:40 PM »
With the Big Brother All-Stars Season Coming to a close I thought now would be a good time to post this:

Remember, if you do not cancel before the end of your billing cycle you will be charged for another 3 months.

There are two ways to cancel:

#1
Cancel Subscription
Need to cancel your SuperPass subscription?
Phone: 1-866-212-1343

#2
Customer Support
Includes password help, billing, and the status of your account.
Phone: 1-866-585-4541
E-mail: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/ask.php?p_prod_lvl1=4&p_prod_lvl2=17&tabName=tab1
Live Chat: http://real.custhelp.com/cgi-bin/real.cfg/php/enduser/live_chat.php?product=subs&cat=cs

You can cancel through Live Chat or by calling.

Note: Even if you cancel now, your subscription will still go until the end of your current billing cycle.

Edit: Just to get the links in, thanks HowieWood ~Rob
« Last Edit: September 04, 2006, 06:46:58 PM by Rob »
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Offline puddin

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Re: How To Cancel Real Pass (Live Feed) Subscription
« Reply #1 on: September 04, 2006, 05:38:44 PM »
Thanks HowieWood  :hrt:

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Offline sadiej

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Re: How To Cancel Real Pass (Live Feed) Subscription
« Reply #2 on: September 07, 2006, 09:28:48 PM »
I am so mad that Janie did not make it to the final 2 as well.  I agree with Howie---I am canceling my live feed.  Those two do not deserve to win!!!  I just voted for sweet Janie on my cellphone to win the 25K 2 times.

I am so sorry Janie!!!  You are the true winner in my eyes!!! :luvu:

Offline beccaluvswll

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Re: How To Cancel Real Pass (Live Feed) Subscription
« Reply #3 on: September 08, 2006, 05:11:28 PM »
im canceling also!

Offline HurricaneHowieWood

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Re: How To Cancel Real Pass (Live Feed) Subscription
« Reply #4 on: September 08, 2006, 06:54:48 PM »
Just a heads up right now it may be faster to use the live chat option to cancel, i called Real and was told the est. wait time was 20 minutes.  I went online, and used live chat, and was connected to an agent right away.  Depending on the agent you get connected with your experience may vary, be warned of course they will try to get you to stay signed up, and they even tried enticing me by saying they were working on some exciting new BB stuff, although the agent couldnt give me any details, so it makes me wonder.  But over all it was pretty simple to cancel, and no real problems.
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Offline TexasLady

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Re: How To Cancel Real Pass (Live Feed) Subscription
« Reply #5 on: September 08, 2006, 09:05:19 PM »
I used the live chat option too. There were 15 people in the queue and I got suckered into trying to see if they had my question in the search, which threw me out of the queue. Don't fall for that one. When I got back 16 people in the queue and it took about 15 mins for me as well. I used the time to type my question into notepad so I was ready when it was my turn.

He did try to get met to stay, gave me a link to look at, I said no and that was it. Cancelled.
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