Just a heads up right now it may be faster to use the live chat option to cancel, i called Real and was told the est. wait time was 20 minutes. I went online, and used live chat, and was connected to an agent right away. Depending on the agent you get connected with your experience may vary, be warned of course they will try to get you to stay signed up, and they even tried enticing me by saying they were working on some exciting new BB stuff, although the agent couldnt give me any details, so it makes me wonder. But over all it was pretty simple to cancel, and no real problems.